Munchie Munchie privacy policy

Last updated 7 November 2026

Munchie Munchie is a food ordering and delivery service run over WhatsApp by Flynn Kagiso Holdings (Pty) Ltd, a company registered in Botswana. This policy explains what we collect when you use Munchie Munchie, why, and who sees it.

What we collect

• Your WhatsApp phone number and the name on your WhatsApp profile.
• The messages you send us, including your orders.
• Your delivery location pin, landmark and village.
• Payment details you send us, such as an Orange Money transaction ID. We never see your PIN or card number.
• For restaurant partners and drivers: name, phone number and, for drivers, the vehicle plate.

How we use it

• To take, prepare, deliver and track your order.
• To confirm payments, issue refunds and pay restaurants and drivers.
• To answer your questions and fix problems with an order.

We don't sell your information or use it for advertising.

Who sees it

• The restaurant sees your order and the village it goes to.
• The driver delivering your order sees your WhatsApp name, phone number, location and landmark.
• Meta (WhatsApp) carries our messages, under WhatsApp's own terms and privacy policy.
• Our hosting and payment providers process data on our behalf.
• We share information with authorities only when the law requires it.

How long we keep it

We keep order records for as long as we need them for accounting and legal purposes. Conversation progress is deleted after 30 days of inactivity.

Your choices

You can ask us to see, correct or delete your information, or stop messaging us at any time. Some records may need to be kept by law.

Contact

Message us on WhatsApp at +26778604313.